Zoiper - Softphone Download & Setup Guide

#1
Zoiper is a SIP compatible software application supplied by zoiper.com

We have tested Zoiper free version 2.21 on a windows based computer and have confirmed it works. We have not tested other versions or tested it on other computer platforms.

We can offer basic configuration settings for Zoiper, but our support is limited on this product. It's a third party application which is in no way related to iNet Telecoms Ltd (Voipfone). You use it at your own risk, we are not responsible for any issues you may incur and do not guarantee the application will work with all computer configurations.

We recommend hardware phones for business use, such as the snom 300 phone: http://www.voipfone.co.uk/shop.php?meth ... gory&pid=1

Download:

Windows: http://www.voipfone.co.uk/Software/Zoip ... taller.exe
Linux: http://www.voipfone.co.uk/Software/zoiper219-linux.tar
Mac: http://www.voipfone.co.uk/Software/zoip ... taller.dmg

Setup for single users (ie not using our PBX service)
1. Download and run the software with all its default settings
2. If the Windows security box pops up, click 'unblock'
3. Go to your desktop and double click on the Zoiper icon
4. Open the settings page by clicking on the little spanner icon
5. Click 'Add new SIP account'
6. Enter your name (anything)
7. Domain = sip.voipfone.net
8. Username = 3XXXXXXX (your 8 digit Voipfone account number beginning with 3)
9. Password = XXXXXX (your 6 digit password)
10. Caller ID the name you wish people to see when you call them
11. Click 'Apply' then 'OK'
Your phone should now say registered - try calling 152

Setup for users using our PBX service
1. Download and run the software with all its default settings
2. If the Windows security box pops up, click 'unblock'
3. Go to your desktop and double click on the Zoiper icon
4. Open the settings page by clicking on the little spanner icon
5. Click 'Add new SIP account'
6. Enter your name (anything)
7. Domain = sip.voipfone.net
8. Username = Your account number and extension with a * in between. eg 3xxxxxxx*2xx You can check your extensions here https://www.voipfone.co.uk/account.php#view-pbx
9. Password = XXXXXX (your 6 digit password for the extension you're setting up - You can find here https://www.voipfone.co.uk/account.php#view-pbx )
10. Caller ID the name you wish people to see when you call them
11. Click 'Apply' then 'OK'
Your phone should now say registered - try calling 152


Other Settings

'STUN server - Discover server' should be 'off'

The default codec used is GSM - you can change this to a higher quality one by clicking on the spanner again and under 'audio codec' change it to a-law.

Not registering or inbound calls not working? - Add the outbound Proxy

If you've set up the phone but it's not registering or you're having problems receiving calls / problems with audio please fill out the outbound proxy setting:

1. Click on the spanner icon
2. Tick 'show advanced options' at the bottom left
3. Click on the profile you've set up under 'SIP Accounts'
4. Tick 'Use outbound proxy' and fill out sip.voipfone.net into the outbound proxy box.
5. Click apply, then OK.



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Please Note: We are not able to offer telephone technical support with software telephones. Please email us should you have any queries regarding softphone set up.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Zoiper - Softphone Download & Setup Guide

#3
Your phone should now say registered
By which you mean what exactly? Speak it? Display it somewhere in the main window?

I don't see or hear the word "registered" at any point after following all your instructions.

Both SJPhone and Sip Communicator work perfectly on my computer, but this product does not work at all.

Re: Zoiper - Softphone Download & Setup Guide

#5
Thanks for pointing that out, the links have been swapped round.
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

Re: Zoiper - Softphone Download & Setup Guide

#8
Give the team a quick call on 020 7043 5555, we'll usually fix it there and then.

^LS
Regards,

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556

Web: http://www.voipfone.co.uk
Blog: http://www.voipfoneblog.co.uk
Forum: http://www.voipfoneuserforum.co.uk
Twitter: http://www.twitter.com/voipfone

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