As WelshPaul did mention, our service status (forum) was unavailable during yesterday's outage, which for us is a rare occurrence. We host our status page outside of our regular Voipfone network, so should there be an issue - we're able to provide customers with updates.
We do of course understand the importance of communication (especially during an outage) and keeping our customers up to date with what we're doing, and more importantly - letting you know when we'll be back.
Unfortunately for us, the forum was also unavailable during the outage, which we do understand the frustrations and concerns for.
As a backup measure we did use our Voipfone Service Status Twitter to keep customers up to date who were affected by yesterday's outage. (Worth a follow @VoipfoneStatus)
We will of course be examining the cause of yesterday's issue, as well as improvements we can make to keep connected to our customers during the event of any failure. We'll be posting a full report on the Service Status page which will summarise yesterday's issue, the steps taking to mitigate the problem, and the actions we've put in to place to prevent this happening again.
If anybody would like to discuss this further in the mean time, please do not hesitate to send us an email to firstname.lastname@example.org
, or call us on 020 7043 5555.