Snom setup wizard

#1
Hi all

I am having issues with some new Snom D315 and D375 phones. I am running the usual voipfone wizard at https://www.voipfone.co.uk/Snom_Setup_Wizard.php but when the phone reboots it is stuck in a loop with 'redirection Provisioning in progress'. This flashes up on the screen every few seconds and never goes away. The log indicates:
Jul 14 15:19:23.492 [NOTICE] PHN: Setting server prio 1, type redirection, url: >http://guestconfig.voipfone.net/300<
Jul 14 15:19:23.492 [NOTICE] PHN: SetProvisioningActive
Jul 14 15:19:23.492 [INFO ] PHN: ProvisioningReplacements: URL >http://guestconfig.voipfone.net/300<
Jul 14 15:19:23.493 [DEBUG0] PHN: Uri Replace >{mac}< in >http://guestconfig.voipfone.net/300<
Jul 14 15:19:23.493 [DEBUG0] PHN: Uri Replaced result: >http://guestconfig.voipfone.net/300<
Jul 14 15:19:23.494 [DEBUG0] PHN: ReplaceQueryVariables in >http://guestconfig.voipfone.net/300<
Jul 14 15:19:23.495 [DEBUG0] PHN: ReplaceQueryVariables replaced: >http://guestconfig.voipfone.net/300<
Jul 14 15:19:23.495 [DEBUG0] PHN: AddMacAddress result: >http://guestconfig.voipfone.net:80/300-0004338F00DA<
Jul 14 15:19:23.496 [NOTICE] PHN: Fetching URL: http://guestconfig.voipfone.net:80/300
Jul 14 15:19:23.497 [DEBUG2] WEBCLIENT: Send TCP none
Jul 14 15:19:23.498 [DEBUG2] WEBCLIENT: Socket 19 dns_resolving
Jul 14 15:19:23.502 [DEBUG1] PHN: Add Cache: guestconfig.voipfone.net=46.31.231.146 (ttl=60, type=5)
Jul 14 15:19:23.502 [DEBUG1] PHN: Add Cache: guestconfig.voipfone.net=46.31.231.146 (ttl=60, type=5)
Jul 14 15:19:23.503 [DEBUG1] PHN: Add Cache: guestconfig.voipfone.net=46.31.231.146 (ttl=60, type=5)
Jul 14 15:19:23.503 [DEBUG2] WEBCLIENT: Socket 19 dns_resolved
Jul 14 15:19:23.503 [DEBUG2] WEBCLIENT: Send TCP dns_resolved
Jul 14 15:19:23.506 [DEBUG2] WEBCLIENT: Socket 19 connecting
Jul 14 15:19:23.528 [DEBUG2] WEBCLIENT: Socket 19 connected
Jul 14 15:19:23.555 [DEBUG2] WEBCLIENT: Socket 19 disconnected
Jul 14 15:19:23.555 [DEBUG2] WEBCLIENT: Socket 19 deleted
Jul 14 15:19:23.556 [INFO ] PHN: Config setup: code: 200, uri: http://guestconfig.voipfone.net:80/300
Jul 14 15:19:23.556 [NOTICE] PHN: Config setup: found old style settings
Jul 14 15:19:23.561 [INFO ] TOOLS: Going to write file /snom/snomconfig/config.xml.
Jul 14 15:19:23.564 [NOTICE] PHN: Std-Settings stored
Jul 14 15:19:23.569 [INFO ] TOOLS: Going to write file /snom/snomconfig/config.xml.
Jul 14 15:19:23.572 [NOTICE] PHN: Std-Settings stored
Jul 14 15:19:23.577 [INFO ] TOOLS: Going to write file /snom/snomconfig/config.xml.
Jul 14 15:19:23.581 [NOTICE] PHN: Std-Settings stored
Jul 14 15:19:23.581 [NOTICE] PHN: Setting automatic settings refresh timer with 10 seconds
Jul 14 15:19:23.581 [INFO ] PHN: gui_object::on_old_conf: Unknown setting name subscribe_config
Jul 14 15:19:23.586 [INFO ] TOOLS: Going to write file /snom/snomconfig/config.xml.
Jul 14 15:19:23.589 [NOTICE] PHN: Std-Settings stored
Jul 14 15:19:23.590 [NOTICE] PHN: last prov successful:1; uri: >http://guestconfig.voipfone.net/snom.php<; default uri: >http://provisioning.snom.com/snomD315/s ... p?mac={mac}<
Jul 14 15:19:23.590 [INFO ] PHN: ProvisioningReplacements: URL >http://guestconfig.voipfone.net:80/snom.php<
Jul 14 15:19:23.591 [DEBUG0] PHN: Uri Replace >{mac}< in >http://guestconfig.voipfone.net:80/snom.php<
Jul 14 15:19:23.591 [DEBUG0] PHN: Uri Replaced result: >http://guestconfig.voipfone.net:80/snom.php<
Jul 14 15:19:23.591 [DEBUG0] PHN: ReplaceQueryVariables in >http://guestconfig.voipfone.net:80/snom.php<
Jul 14 15:19:23.592 [DEBUG0] PHN: ReplaceQueryVariables replaced: >http://guestconfig.voipfone.net:80/snom.php<
Jul 14 15:19:23.592 [DEBUG0] PHN: AddMacAddress result: >http://guestconfig.voipfone.net:80/snom ... 8F00DA.php<
Jul 14 15:19:23.593 [NOTICE] PHN: Fetching URL: http://guestconfig.voipfone.net:80/snom.php
Jul 14 15:19:23.595 [DEBUG2] WEBCLIENT: Send TCP none
Jul 14 15:19:23.596 [DEBUG2] WEBCLIENT: Socket 20 connecting
Jul 14 15:19:23.620 [DEBUG2] WEBCLIENT: Socket 20 connected
Jul 14 15:19:23.646 [INFO ] WEBCLIENT: redirect (http://guestconfig.voipfone.net:80/snom.php) to (http://index.html:80)
Jul 14 15:19:23.647 [DEBUG2] WEBCLIENT: Socket 20 disconnected
Jul 14 15:19:23.647 [DEBUG2] WEBCLIENT: Socket 20 deleted
Jul 14 15:19:23.648 [DEBUG2] WEBCLIENT: Send TCP none
Jul 14 15:19:23.649 [DEBUG2] WEBCLIENT: Socket 21 dns_resolving
Jul 14 15:19:23.653 [DEBUG0] PHN: AddrInfo for 'index.html' invalid, error: Name or service not known (-2)
Jul 14 15:19:23.653 [WARN ] PHN: Could not resolve host >index.html<
Jul 14 15:19:23.653 [DEBUG2] WEBCLIENT: Socket 21 dns_resolve_cache_lookup_has_failed
Jul 14 15:19:23.653 [WARN ] WEBCLIENT: Could not resolve host index.html
which appears to suggest that the phone is getting a 302 redirect to 'index.html', but it treats it as absolute rather than relative to the URI, so it tries to do a DNS lookup on index.html which of course fails. It loops on "Could not resolve host index.html" indefinitely.

Support have asked me to try downgrading the firmware to their supported version, which I did via tftp. It made no difference. The next step is to try these phones from a different Internet connection, but I will not be in a position to do that until the middle of next week at the earliest. I wondered if anyone on here had successfully used the wizard in the last few days and if it worked ok for them? I have used this plenty of times in the past on other clients Snom phones with no issues, even when the phones are running much later firmware than the version officially supported by voipfone.

Many thanks

Re: Snom setup wizard

#3
Thanks for trying. In that case, I've no idea what's going on, then. I delivered the phones to the client, factory reset them and then ran the wizard while onsite. This resulted in the same issue.
After another session with support, they have now said that there's a known issue provisioning the D375 and D315 handsets that I have and that they're working on sorting it. I have instead had to setup the 14 handsets manually :-( Oh well.

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