Which phone to carry out sales training - listening calls

#1
We currently have Snom 300's in our office. We are a call centre and for staff training we need the ability to listen to calls along side staff so we can advise them what they should have said when etc.

We have tried picking up the handset while they are on the headset but the customer can't hear them so this doesn't work.

We have been suggested to use conferencing but that is awkward taking a call to then putting the customer on hold to set up conferencing.

We need a new phone and so before we buy we wondered if there was a phone that would allow us to do that or if anyone has any other ideas.

Many thanks
Tracy

Re: Which phone to carry out sales training - listening calls

#3
jetset2 wrote:
February 21st, 2008, 8:41 pm
We currently have Snom 300's in our office. We are a call centre and for best strategy execution for staff training we need the ability to listen to calls along side staff so we can advise them what they should have said when etc.

We have tried picking up the handset while they are on the headset but the customer can't hear them so this doesn't work.

We have been suggested to use conferencing but that is awkward taking a call to then putting the customer on hold to set up conferencing.

We need a new phone and so before we buy we wondered if there was a phone that would allow us to do that or if anyone has any other ideas.

Many thanks
Tracy
Hello,
I think smart phone be a should option for sales training program.
It provide quite good help to sales trainer.
Thank you!
Strategy execution services

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