Setting up FreePBX

This is based on FreePBX (Distribution 6.12.65 FreePBX 12, Linux 6.5, Asterisk 11 or 13) available during December 2014. There are several sections to work through. This may not be exhaustive or tailored to your exact needs, and is offered as a guide only to get you started.

Open the web interface and log in.

Select Connectivity
Select Trunks
Select Add SIP (chan_sip) Trunk

For the General Settings:
Trunk Name - you could name this ‘Voipfone’
Outbound CallerID - this will not be used by Voipfone, you set the CallerID in your Voipfone Control Panel. However, it can be useful to put something in here, in case you need to look through system logs. So a description such as ‘by-voipfone’ could be used.

For the Outgoing Settings:
Trunk Name - we suggest ‘Voipfone-SIP’

Peer Details:

For the Incoming Settings:
Don’t do anything here - leave blank and continue to the next section.

For the Registration Settings:
Register String -

Remember you have to Submit Changes at the bottom, and then Apply Changes at the top.

Select Connectivity
Select Outbound Routes
Select Add Route

Route Settings:
Route Name - for example ‘out-by-voipfone’

Dial Patterns that will use this Route:
There are 4 boxes; [prepend] [prefix] [match pattern] [CallerID]
Leave [prepend] [prefix] and [CallerID] alone.
We want to send all of our outbound call requests to voipfone, so we use the rule of “X.” to mean all.
Put X and the Decimal Point in the ‘match pattern’ box.
You should end up with the 4 boxes as [prepend] [prefix] [X.] [CallerID]

Trunk Sequence for Matched Routes Settings:
From the drop down list select the Trunk Name you created earlier, such as ‘Voipfone’

Remember you have to Submit Changes at the bottom, and then Apply Changes at the top.

Select Connectivity
Select Inbound Routes
Select Add Incoming Route

Incoming Route Settings:
Description - for example ‘in-from-voipfone’

Changes to other settings are not required. Continue down to:

Set Destination:
Choose how your system routes calls. Extensions, IVR, Queues, Ring Groups etc. You should have already configured the destination. For example, probably the simplest configuration - Extensions - <nnnn> First User.

Remember you have to Submit Changes at the bottom, and then Apply Changes at the top.

The USERID mentioned should be replaced with your own details - this is often the Voipfone account number, typically 8 digits long, starting 3. Take care to replace the PASSWORD also.

You don’t use any of your Voipfone phone numbers in the above configuration. You don’t use your registered email address in the configuration.

Select Reports
Select Asterisk Info
Select Registries

Chan_Sip Registry should show that you are sucessfully registered and online with Voipfone.
Last edited by Customer Services on December 31st, 2014, 11:37 am, edited 2 times in total.
Reason: bold headings to make it easier to read

Voipfone Customer Services

iNet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
E14 9SD
United Kingdom

Registered number: 05168033
Vat Registration Number 858850966

Telephone: 020 7043 5555
Fax: 020 7043 5556


Re: Setting up FreePBX

I think I know the answer to this question, and suspect it isn't good...

I assumed that when I registered for voipfone, I would be able to set things up like this on Asterisk / FreePBX...

0800 number goes straight to sales queue, no IVR

01934 number goes through to IVR

05*** number goes direct to service ringgroup

However, I now see that the use of account codes rather than DID numbers rather makes that impossible :( :( :(

Re: Setting up FreePBX

Hi Team,

Do we know if this has changed? unfortunately, without you passing the DID number FreePBX cannot route the calls to the correct destination.

The only way I can see this working is if we set up a IVR in FreePBX and the asking the caller to choose. Not an option in my case.
setting up multiple voipfone accounts. on for each number

I am hopeful I can find an option in the Voip Control panel.

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