View unanswered posts | View active topics It is currently April 27th, 2017, 12:46 pm

Reply to topic  [ 2 posts ] 
 Local Dialing Code 
Author Message

Joined: February 27th, 2017, 6:30 pm
Posts: 1
Reply with quote
I am new to Voipfone so trying to set it all up correctly.

I have tested the numbers today and have come across an issue.

When people ring a local number from a landline telephone they tend NOT to put the area dialing code when dialing from within their own locality.

When I tested this the call didn't go through. I had to re-dial the number using the area code even though I was ringing from a landline within the same area dialing code.

I am concerned that customers will ring once without the area dialing code, not get through and give up.

Is there a way to set the system up to account for this and allow calls to be made my customers without the dialing code?


February 27th, 2017, 6:38 pm

Joined: February 6th, 2006, 2:07 am
Posts: 550
Location: Swansea
Reply with quote

When calling from a local virgin media or BT PSTN line, you don't need to enter the local area code when calling your Voipfone local geographical telephone number. If dialling out from a Voipfone telephone, by default you do need to include the local area code whenever calling any local numbers, regardless of whom they belong to.

Depending on what phone or ATA you're using, you can include an updated dial plan string so that whenever dialling a local area code from your Voipfone VoIP phone, there is no requirement to include a local area code first.

For everything VoIP

March 2nd, 2017, 10:39 am
Profile WWW
Display posts from previous:  Sort by  
Reply to topic   [ 2 posts ] 

Who is online

Users browsing this forum: No registered users and 1 guest

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  

Copyright 2004 - 2015, iNet Telecoms® Ltd . All rights reserved.