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arcascomp
Joined: 20 Mar 2006
Posts: 41
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 Posted: Fri Mar 31, 2006 11:22 am Post subject: Change the time delay on answering service? |
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Can this be implemented at all (or is it and I can't find it??)
Can we have some sort of control over when the answering service kicks in? It seems to be set at 30secs just now.
Maybe a choice of 10, 20, 30s ?
I have calls to one number that go to all extensions. One of these is forwarded to my mobile during the day. My mobile's maximum delay before going to it's answering service is 30secs and so just grabs the call when I'd rather it went to my Voipfone service.
I don't want to turn off the mobiles answering service as I want people who dial it directly to get that service.
Don't us end users just want the earth!!  |
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voipfone
Site Admin
Joined: 03 Feb 2006
Posts: 1687
Location: London
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| Posted: Fri Mar 31, 2006 11:41 am Post subject: Re: Change the time delay on answering service? |
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| arcascomp wrote: |
Don't us end users just want the earth!! |
Yes and we like it 
But this month we're mostly doing big network stuff. When that's done, we'll get round to the nice tweakable features.
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rwliam
Joined: 05 Feb 2006
Posts: 50
Location: Blyth, Northumberland
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| Posted: Mon Apr 03, 2006 12:58 pm Post subject: |
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On the lines of a "wish list" what about "divert out of hours"
If "divert out of hours" was set to the extension for that day I woudn't have to change my master account answerphone message every other night when there is a different engineer on call. Or I wouldn't miss calls because I forget to change the divert through the PBX panel back in the morning.
Clear as mud  |
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jerm
Joined: 13 Apr 2006
Posts: 28
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| Posted: Fri Sep 08, 2006 5:17 pm Post subject: |
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In February you said 'We are too busy this month'.
Now it is September
Are we getting any closer to the ability to adjust the pickup period for voicemail?
I find it a real problem .....
1. Getting Voipfone to handle my incoming PTSN calls via the Sipura 3K, I cannot set BT's Call minder to wait long enough for Voipfone's voicemail to answer. (And I need Call Minder as a backup).
2. Most people are not used to waiting longer than 20 seconds IMHO, they just give up, assuming there is no voicemail. |
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wellandpower
Joined: 05 Feb 2006
Posts: 234
Location: Holbeach, Lincs
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| Posted: Thu Oct 12, 2006 1:31 pm Post subject: |
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| nope, its october now. |
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PeDaSp
Joined: 16 Oct 2006
Posts: 27
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| Posted: Mon Mar 05, 2007 3:31 pm Post subject: |
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Just bumping this up!
We will have 100 or so users of VoIPFone in our office - and having to wait 30 seconds for voicemail to kick-in is just not right.
It's a pretty basic requiremet I would think.
Any news of when it may arrive? |
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Customer Services
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Joined: 24 Aug 2006
Posts: 233
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| Posted: Mon Mar 05, 2007 4:16 pm Post subject: |
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When using Snom hard phones, and a inbound number is set to go directly to an extension it is possible for the call to be directed to voicemail after a shorter amount of time. Simply setup a timeout divert, and enter no number.
We are busy prioritising our development list; hopefully this feature will be enabled system wide in the foreseeable future.
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PeDaSp
Joined: 16 Oct 2006
Posts: 27
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| Posted: Sun Mar 11, 2007 6:41 pm Post subject: |
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AH-HA!!
That is a REALLY useful tip - thank you!
We have all SNOM 300 phones and that works just great.
Now all I need to do on the Voipfone site is to set divert on fall-over - and the rest can be done via the SNOM.
I think this should be made a STICKY as it's so useful - and solves a basic omission from Voipfone functions (cough, cough  ). |
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voipfone
Site Admin
Joined: 03 Feb 2006
Posts: 1687
Location: London
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| Posted: Sun Mar 11, 2007 7:16 pm Post subject: |
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Yes, if everyone used snoms our life would be simple
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alanramsay
Joined: 07 Feb 2007
Posts: 5
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| Posted: Tue Mar 13, 2007 9:59 pm Post subject: |
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Is there any way to do this on the Sipura devices? There is a "Cfwd No Ans Delay" and "Cfwd No Ans Dest" settings, but putting a delay in "Cfwd No Ans Delay" and doesn't seem to make it do anything.
Thanks in advance |
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josebruivo
Joined: 30 Dec 2007
Posts: 15
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| Posted: Wed Jan 09, 2008 10:36 pm Post subject: |
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| alanramsay wrote: |
| Is there any way to do this on the Sipura devices? There is a "Cfwd No Ans Delay" and "Cfwd No Ans Dest" settings, but putting a delay in "Cfwd No Ans Delay" and doesn't seem to make it do anything. |
Same thing here with a Linksys PAP2... no luck. Except -  - if VoipFone is planning on ofering us all Snom phones.
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jbr |
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hionchee
Joined: 13 Dec 2007
Posts: 3
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| Posted: Sun Feb 10, 2008 3:53 pm Post subject: Answer Time Out - Need more than 30 Secs |
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Can we have the ability to extend the 30 second total call duration. We run a 24 hour service and when diverting to a mobile phone we lose 10 to 15 secs in the transfer process which leaves the On Call person only 15 secs to answer the phone.
I dont know about any of you, but if I get a call in the middle of the night - it takes me at least 30 secs to drag myself out of bed and look for the phone let alone answer it
Hope you can help. |
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ok0510
Joined: 05 Mar 2008
Posts: 1
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| Posted: Wed Mar 05, 2008 10:56 am Post subject: |
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If "divert out of hours" was set to the extension for that day I woudn't have to change my master account answerphone message every other night when there is a different engineer on call. Or I wouldn't miss calls because I forget to change the divert through the PBX panel back in the morning. Clear as mud 
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plasticbox
Joined: 08 Mar 2007
Posts: 16
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| Posted: Fri Apr 11, 2008 11:43 am Post subject: |
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| Customer Services wrote: |
When using Snom hard phones, and a inbound number is set to go directly to an extension it is possible for the call to be directed to voicemail after a shorter amount of time. Simply setup a timeout divert, and enter no number.
We are busy prioritising our development list; hopefully this feature will be enabled system wide in the foreseeable future. |
Is there any update with this? It's really important for me to have the answering machine kick in under 30 seconds... no one is going to wait that long! When I'm out of the office I want to be able to set it to 5 or 10 seconds.
Do you have a realistic timescale for when this will be complete please?
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voipfone
Site Admin
Joined: 03 Feb 2006
Posts: 1687
Location: London
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| Posted: Fri Apr 11, 2008 11:57 am Post subject: |
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We can't give you a release date I'm afraid.
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Customer Services
Site Admin
Joined: 24 Aug 2006
Posts: 233
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| Posted: Fri Apr 11, 2008 12:07 pm Post subject: |
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| plasticbox wrote: |
| Customer Services wrote: |
When using Snom hard phones, and a inbound number is set to go directly to an extension it is possible for the call to be directed to voicemail after a shorter amount of time. Simply setup a timeout divert, and enter no number.
We are busy prioritising our development list; hopefully this feature will be enabled system wide in the foreseeable future. |
Is there any update with this? It's really important for me to have the answering machine kick in under 30 seconds... no one is going to wait that long! When I'm out of the office I want to be able to set it to 5 or 10 seconds.
Do you have a realistic timescale for when this will be complete please? |
Most phones also have a 'DND' (Do Not Disturb) button - which you can press before leaving the office to send calls straight to voicemail.
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plasticbox
Joined: 08 Mar 2007
Posts: 16
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| Posted: Thu Apr 24, 2008 9:50 am Post subject: |
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| Customer Services wrote: |
Most phones also have a 'DND' (Do Not Disturb) button - which you can press before leaving the office to send calls straight to voicemail. |
Am I right in guessing then that the Snom 300 will provide the functionality I'm looking for?
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plasticbox
Joined: 08 Mar 2007
Posts: 16
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| Posted: Tue Apr 29, 2008 1:03 pm Post subject: |
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| plasticbox wrote: |
| Customer Services wrote: |
Most phones also have a 'DND' (Do Not Disturb) button - which you can press before leaving the office to send calls straight to voicemail. |
Am I right in guessing then that the Snom 300 will provide the functionality I'm looking for? |
Can you let me know if the Snom 300 will provide the functionality I need please.
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Customer Services
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Joined: 24 Aug 2006
Posts: 233
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| Posted: Tue Apr 29, 2008 1:22 pm Post subject: |
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Yes, it can be done on the Snom 300
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plasticbox
Joined: 08 Mar 2007
Posts: 16
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| Posted: Tue Apr 29, 2008 2:08 pm Post subject: |
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| Customer Services wrote: |
| Yes, it can be done on the Snom 300 |
Thanks. Final questions (and probably a silly one!!).
I see in a number of places in the forum and the website, when you discus setting call forwarding on these phones you say that you set the number to divert to. What's the number to divert to if I want to send someone directly to the voicemail?
Or do I need to set up an extension that goes directly to voicemail in my account, and if so how do I achieve his? Basically I want a number to forward to (I'd probably use my default 05600 number to forward calls to, but I'd want it to go straight to the answer machine.
Your help is much appreciated!
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Customer Services
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Joined: 24 Aug 2006
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| Posted: Wed Apr 30, 2008 10:45 am Post subject: |
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On a Snom, just set a divert to divert the call to no number. If you just leave the number field blank, it goes to voicemail
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