Voipfone Managed Broadband

voipfone · Posted: Wed Mar 26, 2008 10:28 am Post subject: Voipfone Managed Broadband

Voipfone’s managed broadband is designed to provide a logical fit with Voipfone voice services and are quite different from other providers.

Because we control the connection from your phone to our telephony network, end-to-end, we are able to specify the fastest routes and prioritise your voice traffic above your other internet use so that you get the best possible call quality and line reliability – all the time.

Also, unlike all other providers, this is a no contract service. We don’t lock you into long term deals; we’re confident that you will stay with us - not because you have to - but because we are better than the rest

There are no confusing packages full of things you don’t want and will never use - we only sell raw access; just bring your own preferred router.

Our Managed Broadband Is Unique:

Please see http://www.voipfone.co.uk/broadband.php

Q&As

Why don’t you provide email or web hosting?
This is a specialised access product designed specifically for voice - although it will work for all other internet purposes too of course. By not providing the usual ‘total’ internet package including ‘free’ routers and short term deals, we can keep the price of the service that you are really using it for as low as possible. Voipfone Broadband for Voice is often used on a second line with normal internet usage on a separate connection to prevent interference.

We may provide additional services as separate products at some point if we find customers asking us for them.

How many simultaneous calls can I have over this service?
The number of simultaneous calls you can achieve is a function of the bandwidth available to you and the quality of the voice codec in your telephone.

Bandwidth:
First check the bandwidth that you are likely to achieve using our line test. In practice your upstream bandwidth is the limiting factor but luckily this will almost always be close to 800kbs.

Voice Codec:
For high quality calls (much better than normal telephony) we recommend the use of the g711a codec. This codec uses about 100kbs which will allow 8 simultaneous calls on a 800kbs connection.

For call quality equivalent to a good mobile phone call (normally indistinguishable from a normal landline) we recommend using the GSM codec which uses about 35kbs giving around 23 or more simultaneous conversations.

Codecs are readily switched in most telephones so you can easily test which works best for you.

For more information see: http://www.voipfoneuserforum.com/viewtop ic.php?t=1744

How do I transfer (migrate) from my existing broadband provider
You need to ask your provider for a MAC code and just add it into the box on our order page; once accepted the provision goes ahead in the usual way. The number to call for BT is 0800 800030. Their ‘loyalty’ team will try to persuade you to stay but if you hold off they will give you the code over the phone.

Will there be any downtime if I move service from my existing provider to Voipfone Broadband?
If you are migrating from a BT wholesale service ie you still pay a monthly line rental to BT for your ordinary telephone line, then there will be no downtime - your existing service will stop on the day that we advise and you can then immediately re-register to Voipfone.

(Most UK broadband is provided by BT Wholesale and re-sold as another company’s re-branded service so you don’t have to be using BT Internet to have no disruption of service)

If you have switched your BT telephone landline (ie not just your broadband but also your telephone service) to say TalkTalk or one of the other landline (LLU) providers there will be some downtime as your telephone line - not just your broadband connection - needs re-providing by BT.
_________________
Regards

Voipfone Customer Services

Web: www.voipfone.co.uk

masterofmalt · Joined: 26 Sep 2007 Posts: 8

Do you still charge the £40 set-up fee for migrations?

Cheers,

Justin
www.masterofmalt.com
01892 888 376

voipfone · Posted: Thu Mar 27, 2008 1:02 am Post subject:

Yes, we have to as this is a no contract service - we are simply passing on a charge to us.
_________________
Regards

Voipfone Customer Services

Web: www.voipfone.co.uk

masterofmalt · Joined: 26 Sep 2007 Posts: 8

So BT Wholesale charge you £40 for migrations or new connections?

Which BT Wholesale service is it underneath?

Is there really no notice to terminate the contract - could I cancel it any time in the current month and not be charged for the next?

Cheers,

Justin
www.masterofmalt.com
01892 888 376

voipfone · Posted: Thu Mar 27, 2008 1:47 am Post subject:

The access product is BT IP Stream MAX Premium (I believe).

You may cancel anytime without penalty. Your service will continue, as will billing, until the disconnect notice is processed by BT which can take a couple of weeks. We won't refund part months.

We are trying to make this a very high quality service but not one that you feel locked into if you no longer need it. We think that people buying a 'real' access product won't abuse this flexibility - but we may live and learn.
_________________
Regards

Voipfone Customer Services

Web: www.voipfone.co.uk

masterofmalt · Joined: 26 Sep 2007 Posts: 8

I like the no contract attitude, in fact, that's the reason I signed up with you guys in the first place!

Unfortunately I think it will be difficult to justify the £45 / month given that we spend less than £10 at the moment - unless of course you offer discounts to earily adopters or you can take payment in fine single malt scotch Wink

Cheers,

Justin
www.masterofmalt.com
01892 888 376

voipfone · Posted: Thu Mar 27, 2008 8:34 am Post subject:

If your £10 pm deal is doing what you need, there's obviously no need to change. If you grow bigger than it or it begins to let you down - you now have an alternative.

I'll PM the address to send the bottle(s) Wink

_________________
Regards

Voipfone Customer Services

Web: www.voipfone.co.uk