voipfone
Site Admin
Joined: 03 Feb 2006
Posts: 1687
Location: London
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 Posted: Thu Aug 02, 2007 2:37 pm Post subject: Changes to Email Support |
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We've made some changes to the way email support works.
We use the email address that you have registered with us to pop up your account details so that when you email for help we have everything in front of us.
Unfortunately, many emails arrive from non-registered accounts so we can't use our systems to help or even know if you are a customer of Voipfone.
(And, there is an ever increasing amount of spam of course)
So from now on, if you email support from an address we don't recognise you will receive this message as an auto-response.
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Thank you for contacting Voipfone
Unfortunately we don't recognise your email address.
If you need help with our services, please re-send your email from the email account you have registered with us so that our systems can show our customer support staff the information they need to help you.
It's always worth checking to see if your question is answered in our knowledgebase - we find that about 80% of them are.
You can find help on our user forum here:
http://www.voipfoneuserforum.com
And in our user manual here:
http://www.voipfone.co.uk/Voipfone_User_ Manual.htm
If you do not yet have an account with us, please address your email to sales at voipfone.co.uk
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This should help us to help you.
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Regards
Voipfone Customer Services
Web: www.voipfone.co.uk |
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