Continious ring on Call ringing Groups

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

Support,

Having a problem where by when using ringing groups. When people are calling in the ringing groups initially works correctly, the extensions ring fine. However when someone answers the call, the extensions continue to ring!!!!!!

When other people answer there is just noone there, although it says you are connected! Using eyebeam 1.5

Help?!?!!?!

Charlie
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

rwliam · Posted: Thu Nov 02, 2006 4:39 pm Post subject:

We have the same symptom but I think that it is just due to the time taken by the service to recognise that the call has been picked up by another extension.

Ray

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

Yes, i could live with a couple of seconds.... but its not stopping!!
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

davidgu · Joined: 06 Feb 2006 Posts: 450

I can't think of an explanation for why it's happening, but here's how it's supposed to work "under the hood". If you can enable SIP tracing on your phones (the old X-Lite used to do this, so I'm sure Eyebeam can) then you might be able to track it down.

When a call comes in to a Voipfone phone number that's linked to an extension group, Voipfone send SIP "INVITE" messages to all extensions in the extension group. That's what makes them ring.

When one phone picks up, it sends a SIP "OK" back to Voipfone. Voipfone then sends a SIP "CANCEL" message to all the other extensios in the extension group. That's what causes them to stop ringing.

Can you check and see if the other extensions are receiving a CANCEL message? If they are, then the question is why Eyebeam isn't acting on it. If they're not, then the question is why it's not reaching you.

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

Right!

That sounds like a good place to start! Lets see what happening!

thanks very much!
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

I think I have found the cancel request in the logs. Could someone please confirm:

davidgu · Joined: 06 Feb 2006 Posts: 450

OK, it means that Voipfone is sending the CANCEL message, and it's reaching the eyeBeam extension it needs to cancel ... but for some reason, eyeBeam is saying that it hasn't got a matching INVITE *to* cancel!

If you can provide logs that show the original INVITE and the CANCEL, then it might be possible to work out why. I'm wondering if there's some setting for eyeBeam that's similar to the Snom's "Broken registrar" ...

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

Ok, not sure exactly what you need, but here is the entire log for this call.
Note another extension answered it and my phone just kept on rininging. Stopped it after about 4 mins manually.

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

I've had a look for a "Broken registrar" setting, but cannot see anything similar i'm afraid.

Charlie
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

davidgu · Joined: 06 Feb 2006 Posts: 450

Not sure why eyeBeam isn't matching the CANCEL up to the INVITE.

One thing I noticed ... you seem to be using Voipfone's nat proxy (nat.voipfone.co.uk:5065).

One of the first things worth trying with any VF problem is to remove the nat proxy if you're using it, or add it if you don't have it.

Search through the eyeBeam settings until you see "nat.voipfone.co.uk:5065" and remove it, save the settings, close down eyeBeam fully and restart it, and try again. You'll need to do this on all your eyeBeam extensions.

If that doesn't solve the problem, then I'd suggest sending the trace log you posted to eyeBeam support.

Let us know what happens!

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

OK,

When i remove the NAT, the phone registers but will not take incoming calls. VoIPfone support on email suggested i change sip.voipfone.co.uk to the IP address of the server which is 195.189.173.10

Strangly eyebeam did the same thing, it would not take incoming calls when using the IP address in place of a FQDN.

So the IP/FQDN bug has been reported to eyebeam at the link below:
http://support.counterpath.net/viewtopic .php?t=8104
and the issue on it not actioning the cancel request correctly is here:

http://support.counterpath.net/viewtopic .php?p=30502#30502
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

Eyebeam have replied on why the ringing of the phone does not stop. The answer is apparanty that the cancel request does not comply with the relevent RFC.

You can find the post from eyebeam here:

http://support.counterpath.net/viewtopic .php?t=8105

Can i please urgently have a fix for this?!?!?!?!
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

voipfone · Posted: Tue Nov 07, 2006 11:43 am Post subject:

We've passed that on to our to the engineers to have a look at.
_________________
Regards

Voipfone Customer Services

Web: www.voipfone.co.uk

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

OK can you chase them for a reply every second!
Its like working in a bell tower at practise time here!

Ring ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ringRing ring ring ring ring.... AHhhhhhhhhhhhhhhhh!
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

Guys,

do we know hoe engineering are getting on with this?

Charlie
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

Any news from engineering?
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

voipfone · Posted: Mon Nov 13, 2006 3:49 pm Post subject:

Not yet - have you run the MTR?
_________________
Regards

Voipfone Customer Services

Web: www.voipfone.co.uk

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

You not asked for a MTR for this issue, i didnt run one for the other as counterpath fixed it as per the post on that issue.

So you like a MTR for all issues? I'll get you one done now Smile

_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

voipfone · Posted: Mon Nov 13, 2006 3:58 pm Post subject:

Yes please - if there is a delay in your connection it could be messing with the stop ringing command.

We have a lot of users with the eyebeam and PBX but so far only one complaint, so our first question is with your connectivity.
_________________
Regards

Voipfone Customer Services

Web: www.voipfone.co.uk

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

|--------------------------------------- ---------------------------------------- -----------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|--------------------------------------- ---------|------|------|------|------|-- ----|------|
| server2003.welland.local - 0 | 101 | 101 | 0 | 1 | 32 | 32 |
| 10.10.10.1 - 0 | 101 | 101 | 0 | 17 | 47 | 16 |
| 217.47.117.161 - 0 | 101 | 101 | 0 | 14 | 32 | 16 |
| 217.47.117.234 - 1 | 101 | 100 | 0 | 139 | 438 | 157 |
| 217.47.177.34 - 1 | 101 | 100 | 0 | 89 | 328 | 157 |
| 217.41.168.25 - 1 | 100 | 99 | 79 | 138 | 157 | 125 |
| 217.41.168.66 - 0 | 100 | 100 | 78 | 140 | 188 | 156 |
| 217.41.168.118 - 0 | 100 | 100 | 15 | 65 | 156 | 156 |
| 212.140.233.38 - 0 | 100 | 100 | 78 | 137 | 203 | 125 |
| 217.47.155.90 - 0 | 100 | 100 | 78 | 137 | 187 | 125 |
| core1-pos3-2.ealing.ukcore.bt.net - 0 | 100 | 100 | 15 | 61 | 172 | 140 |
| transit1-pos5-0.ealing.ukcore.bt.net - 1 | 100 | 99 | 78 | 139 | 172 | 141 |
| t2c1-p3-0.uk-eal.eu.bt.net - 0 | 100 | 100 | 15 | 59 | 157 | 157 |
| t2c2-p8-0.uk-lon1.eu.bt.net - 0 | 100 | 100 | 0 | 59 | 156 | 141 |
| t2a4-ge2-0.uk-lon1.eu.bt.net - 0 | 100 | 100 | 15 | 59 | 172 | 140 |
| ae0-14.lon11.ip.tiscali.net - 0 | 100 | 100 | 0 | 60 | 172 | 141 |
| 01502-004-01-gw.ip.tiscali.net - 0 | 100 | 100 | 15 | 69 | 218 | 218 |
| voipfone-gw.sov.datahop.it - 0 | 100 | 100 | 15 | 63 | 172 | 109 |
| 195.189.173.10 - 0 | 100 | 100 | 94 | 140 | 188 | 141 |
|_______________________________________ _________|______|______|______|______|__ ____|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

OK, to be fair this doesnt look too good, I'm getting on to BT now about it. This was not the case when this problem first started however, it seemed to start at the weekend. Before this the ping to you averaged 16ms.

The soft phone is recieving the CANCEL request, counterpath just say your request is not correct.

Charlie
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

davidgu · Joined: 06 Feb 2006 Posts: 450

C'mon guys, you hadn't asked him for an MTR, and Counterpath's comments about your CANCEL request not being well-formed according to the RFC is pretty succinct ...

voipfone · Posted: Mon Nov 13, 2006 4:33 pm Post subject:

He has two posts David - we asked for an MTR on his other one last Friday which was about a delay in getting ringing tone.

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

Hi All,

Just so you know the BT connection issue seems to have eased today. Now Zero packet loss and ping better although more to go.

MTR now as follows:

|--------------------------------------- ---------------------------------------- -----------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|--------------------------------------- ---------|------|------|------|------|-- ----|------|
| server2003.welland.local - 0 | 366 | 366 | 0 | 1 | 109 | 0 |
| 10.10.10.1 - 0 | 366 | 366 | 0 | 13 | 125 | 0 |
| 217.47.117.130 - 0 | 366 | 366 | 0 | 12 | 110 | 0 |
| 217.47.117.234 - 0 | 366 | 366 | 0 | 23 | 407 | 15 |
| 217.47.177.34 - 0 | 366 | 366 | 0 | 52 | 297 | 15 |
| 217.41.168.25 - 0 | 366 | 366 | 0 | 23 | 391 | 15 |
| 217.41.168.66 - 0 | 366 | 366 | 0 | 22 | 172 | 16 |
| 217.41.168.118 - 0 | 366 | 366 | 0 | 34 | 140 | 31 |
| 212.140.233.38 - 0 | 366 | 366 | 0 | 20 | 141 | 15 |
| 217.47.155.90 - 0 | 366 | 366 | 0 | 20 | 157 | 15 |
| core1-pos3-2.ealing.ukcore.bt.net - 0 | 366 | 366 | 0 | 37 | 515 | 31 |
| transit1-pos5-0.ealing.ukcore.bt.net - 0 | 366 | 366 | 0 | 20 | 172 | 16 |
| t2c1-p3-0.uk-eal.eu.bt.net - 0 | 366 | 366 | 0 | 31 | 203 | 32 |
| t2c2-p8-0.uk-lon1.eu.bt.net - 0 | 365 | 365 | 0 | 31 | 172 | 16 |
| t2a4-ge2-0.uk-lon1.eu.bt.net - 0 | 365 | 365 | 0 | 31 | 282 | 31 |
| ae0-14.lon11.ip.tiscali.net - 0 | 365 | 365 | 0 | 33 | 203 | 16 |
| 01502-004-01-gw.ip.tiscali.net - 0 | 365 | 365 | 0 | 40 | 547 | 32 |
| voipfone-gw.sov.datahop.it - 0 | 365 | 365 | 0 | 33 | 141 | 16 |
| 195.189.173.10 - 0 | 365 | 365 | 0 | 23 | 282 | 31 |
|_______________________________________ _________|______|______|______|______|__ ____|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net

voipfone · Posted: Tue Nov 14, 2006 10:54 am Post subject:

That is quite a lot better but the average is still much higher than you'd expect. There's quite a lot of very long pings too - although it's hard to tell whether that is due to BGP (which is normal) or not.

Is your continuous ringing exactly the same?
_________________
Regards

Voipfone Customer Services

Web: www.voipfone.co.uk

wellandpower · Joined: 05 Feb 2006 Posts: 234 Location: Holbeach, Lincs

Yes, no change i'm afraid. Sad

I assume BT know about the pings, because it is getting better.
Its been bad all weekend.
_________________
If you got any questions I'll be happy to help. Just don't ask me about VoIP, i know so little about that i'd bore you trying to talk about it, but we all have to learn sometime!
http://www.wellandpower.net